Build and develop a strong customer relationships and take ownership of the resolution process for all customer related issues. Handle inquiries, complaints, disputes, returns or technical concerns of the customer in a timely, keen and pleasant manner for their satisfaction. Maintain up to date knowledge and assimilates quickly to have a new and positive strategy on handling the customer’s issues and concerns

QUALIFICATIONS:
Excellent written grammar skills.
Strong comprehension skills.
Experience in Business Process Outsourcing (BPO) company is a plus.

Resolves product or service problems by clarifying the customers’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintain up to date knowledge and assimilates quickly to have a new and positive strategy on handling customers’ issues and concerns. Recommends potential products or services to management by collecting customer information and analyzing customer needs.

QUALIFICATIONS:
Ability to work in a fast-paced, demand environment with multiple and changing priorities while maintaining strong attention details.
1 year experienced as Technical Support or IT graduate.
Knowledgeable with technical and/or electronics parts.
Enthusiastic in researching up to date and trending electronic parts.